Frequently Asked Questions
Everything you need to know about outfitting your pup in style.
How do I find the right size for my dog?
To ensure the perfect fit, measure your dog's chest girth and back length. Refer to our detailed size guide on each product page, as sizing can vary between different jacket styles and sweaters.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that for hygiene reasons, items heavily covered in pet hair may not be eligible for a full refund.
Are Canada Pooch jackets waterproof?
Many of our parkas and raincoats feature water-resistant or waterproof shells. Check the specific product features for the 'Waterproof' badge to ensure your pup stays dry during rainy walks.
How long does shipping take within North America?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
How should I clean my pet's apparel?
Most of our products are machine washable. We recommend washing on a cold, gentle cycle and hanging to dry to maintain the integrity of the technical fabrics and faux-fur trims.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.